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Author Topic: An abnormal reset  (Read 33435 times)
emmahtc
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« on: March 10, 2012, 05:04:27 AM »

Hello,
Can you please let me know why my HTC sensation XL keeps turning of by itself  and when it turns back on , it says "just recovered from an abnormal reset" and there is a option to send report to HTC.
It's a pretty new phone (only 20 days), I have no much apps....
It's a very annoying thing with this abnormal reset,it's happening very often and I don't know why.
I would appreciate if someone knows solution for this problem.
Thanks!
Best Screen Protector
AdderV
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« Reply #1 on: March 10, 2012, 05:22:55 AM »

Test this, reboot your phone into safe mode.

Hold down the power button until the small menu pops up
choose Restart, wait for it to restart.
After all the lights has turned off and it starts to reboot wait for the white screen with the green logo.
As soon as you see the white screen with the htc logo hold Volume Down, DO NOT LET GO
hold Volume down through the entire boot process untill your phone vibrates, then you can let go.

If you have done correctly the text SAFE MODE will be visible in the lower left corner.

Now you just observe, is the phone behaving as it should ?
Yes? It is a third party app installed by you that causes the problem.

No? Then it is some problem with the system itself, either software or hardware.
Next, try a factory reset. If that fails, get the phone replaced.

To get out of safe mode just restart the phone.
« Last Edit: March 10, 2012, 05:27:11 AM by AdderV » Best Screen Protector
emmahtc
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« Reply #2 on: March 10, 2012, 05:29:05 AM »

What is actually 3rd party application?  I just read about these applications and how can I know which one is 3rd apps?
My apps are only from the market,(just a few games). Are they 3rd apps?
I don't have any apps outside the market.
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AdderV
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« Reply #3 on: March 10, 2012, 05:35:55 AM »

3rd party apps - the ones you install.

All other apps either come with the phone or was placed there by your carrier.


"Third party applications are programs written to work within operating systems, but are written by individuals or companies other than the provider of the operating system."
« Last Edit: March 10, 2012, 05:47:15 AM by AdderV » Best Screen Protector
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« Reply #4 on: March 10, 2012, 05:44:06 AM »


I would uninstall all those games and anything else you installed on your own. Don't worry, they'll still be in the Market (Google Play) for you to put back after you've tested.

Otherwise, take the phone back and get another one ASAP.
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emmahtc
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« Reply #5 on: March 10, 2012, 05:47:18 AM »

Ok thanks. I had before HTC Desire (great phone!!), and all the games from that phone I have now on my Sensation, but I've never had this problem on htc desire....
I will try to reset my phone,and maybe to ring HTC customer desk and ask them for help.
Thanks for your help!!
Best Screen Protector
AdderV
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« Reply #6 on: March 10, 2012, 05:49:09 AM »

Ok thanks. I had before HTC Desire (great phone!!), and all the games from that phone I have now on my Sensation, but I've never had this problem on htc desire....
I will try to reset my phone,and maybe to ring HTC customer desk and ask them for help.
Thanks for your help!!

Did you do the safe mode test ?
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« Reply #7 on: March 10, 2012, 05:52:11 AM »

Ok thanks. I had before HTC Desire (great phone!!), and all the games from that phone I have now on my Sensation, but I've never had this problem on htc desire....
I will try to reset my phone,and maybe to ring HTC customer desk and ask them for help.
Thanks for your help!!

After all the  reports of random restarts on the Sensation, I have now begun to think the culprit is HTC Sense UI.  It's either buggy or it just has problems with some apps. Hopefully the upcoming OTA will fix it.
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emmahtc
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« Reply #8 on: March 10, 2012, 05:56:37 AM »

I am just reading that I am not alone with this problem, there are many people with exactly the same problem on sensation xl,xe,wildfire...hm very strange....
Best Screen Protector
AdderV
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« Reply #9 on: March 10, 2012, 06:01:09 AM »

I am just reading that I am not alone with this problem, there are many people with exactly the same problem on sensation xl,xe,wildfire...hm very strange....

Yes, but did you actually do the safe mode test ?
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emmahtc
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« Reply #10 on: March 10, 2012, 06:03:57 AM »

not yet,I will do it first,then I will see what next...
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